> For the complete documentation index, see [llms.txt](https://replate.gitbook.io/replate-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://replate.gitbook.io/replate-docs/manager/orders.md).

# Orders

The **Orders** module allows stores to receive and manage customer orders placed through the **self-ordering experience** inside the interactive menu. This feature is available only for stores with a **plan that includes the Orders module**.

With the Orders module, you can track incoming requests, manage fulfillment, access historical data, and process refunds — all from inside the **Manager app**.

{% hint style="warning" %}
**Note:** Orders are only enabled if your current plan includes the **Orders module**.\
You can check your plan details here →
{% endhint %}

### How Orders work

When the Orders module is active:

* Customers can place **orders directly from the digital menu**
* Orders are received in real time inside the Manager app
* Store staff can manage the entire order flow without additional tools

If your store uses a **POS system**, Replate supports API-based integration to forward orders directly into your POS.

### POS Integration & Printing

If your store has an active **POS integration**, orders received via Replate’s self-ordering system can be **automatically printed** by your POS setup — just like any other order made at the restaurant.

Once the integration is complete:

* Incoming Replate orders will be forwarded directly to your POS
* The POS system will handle **printing**, **ticket formatting**, and **kitchen routing** as it normally does
* Replate **does not control or customize** how orders are printed — this is fully managed by your POS

> <mark style="color:purple;">**Important:**</mark>\
> Replate is not a restaurant POS management system. It acts as an **add-on** that enhances your existing setup.\
> Printing, payment terminals, kitchen screens, and order statuses are all **under the control of your POS provider**.

To integrate your POS:

* Go to `Settings > API Integration > POS`
* Follow the instructions provided for your POS type (custom API or certified partner)

{% hint style="info" %}
**Need help?** Contact your POS provider to confirm compatibility with Replate’s self-ordering API.\
For technical documentation or developer access, reach out to: <api@replate.it>
{% endhint %}

### Features in the Orders module

The Orders section inside the app offers full control over active and past orders:

* **Receive new orders** placed by customers through the menu
* **Modify date and time** for preparation or pickup/delivery
* **Delete or archive** old or canceled orders
* **View daily agenda** of orders with time slots and customer info
* **Track earnings** generated through the self-ordering system
* **Access order history** to review performance or analyze customer behavior

### Refunding an Order

You can issue a refund for a previous order at any time:

1. Go to `Orders > Refund`
2. Enter the **order number**
3. Choose the **amount** to refund (full or partial)
4. Confirm the refund and the customer will be notified

All refunds are logged and visible inside the refund history.

### Tips for Managing Orders

* Keep your **agenda view open** during active hours to avoid missing real-time orders
* Use the **POS integration** for a seamless connection between your Replate menu and existing hardware
* Encourage staff to check the **order history** daily for trends or missed opportunities
* Refunds are irreversible — double check the amount before confirming

### Earnings & Payouts

Replate automatically tracks all earnings generated through the self-ordering system.

* **Payouts are processed every two weeks** and sent to the IBAN specified in your store’s settings.
* You can update your payout details at any time by going to:\
  `Orders > Account > Bank Account`

Please note:

* A **4% service fee** is applied to each order. This commission helps cover payment processing and infrastructure costs.
* The final earnings visible in your dashboard are **net of this fee**.

{% hint style="info" %}
**Tip:** Make sure your IBAN is correct and up to date to avoid payout delays.\
Need help updating your bank info? Reach out to support via the dashboard.
{% endhint %}

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