Orders
The Orders module allows stores to receive and manage customer orders placed through the self-ordering experience inside the interactive menu. This feature is available only for stores with a plan that includes the Orders module.
With the Orders module, you can track incoming requests, manage fulfillment, access historical data, and process refunds — all from inside the Manager app.
Note: Orders are only enabled if your current plan includes the Orders module. You can check your plan details here →
How Orders work
When the Orders module is active:
Customers can place orders directly from the digital menu
Orders are received in real time inside the Manager app
Store staff can manage the entire order flow without additional tools
If your store uses a POS system, Replate supports API-based integration to forward orders directly into your POS.
POS Integration & Printing
If your store has an active POS integration, orders received via Replate’s self-ordering system can be automatically printed by your POS setup — just like any other order made at the restaurant.
Once the integration is complete:
Incoming Replate orders will be forwarded directly to your POS
The POS system will handle printing, ticket formatting, and kitchen routing as it normally does
Replate does not control or customize how orders are printed — this is fully managed by your POS
Important: Replate is not a restaurant POS management system. It acts as an add-on that enhances your existing setup. Printing, payment terminals, kitchen screens, and order statuses are all under the control of your POS provider.
To integrate your POS:
Go to
Settings > API Integration > POSFollow the instructions provided for your POS type (custom API or certified partner)
Features in the Orders module
The Orders section inside the app offers full control over active and past orders:
Receive new orders placed by customers through the menu
Modify date and time for preparation or pickup/delivery
Delete or archive old or canceled orders
View daily agenda of orders with time slots and customer info
Track earnings generated through the self-ordering system
Access order history to review performance or analyze customer behavior
Refunding an Order
You can issue a refund for a previous order at any time:
Go to
Orders > RefundEnter the order number
Choose the amount to refund (full or partial)
Confirm the refund and the customer will be notified
All refunds are logged and visible inside the refund history.
Tips for Managing Orders
Keep your agenda view open during active hours to avoid missing real-time orders
Use the POS integration for a seamless connection between your Replate menu and existing hardware
Encourage staff to check the order history daily for trends or missed opportunities
Refunds are irreversible — double check the amount before confirming
Earnings & Payouts
Replate automatically tracks all earnings generated through the self-ordering system.
Payouts are processed every two weeks and sent to the IBAN specified in your store’s settings.
You can update your payout details at any time by going to:
Orders > Account > Bank Account
Please note:
A 4% service fee is applied to each order. This commission helps cover payment processing and infrastructure costs.
The final earnings visible in your dashboard are net of this fee.
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