Ordering
If the Orders module is active for your store, customers can place orders directly from the Menu — quickly, intuitively, and without needing to download or install anything.
Orders are fully integrated with your store and, if configured, your POS system. The checkout is powered by Stripe, ensuring a secure and frictionless payment experience.
How to Place an Order
When a customer is viewing a product:
A “+” button appears in the top right corner of the product view
Tapping the button will:
Immediately add the item to the bag if it has no variants
Open a selection dialog if the item has variants (e.g., size, flavor, toppings)
After selecting a variant (if needed), the item will be added to the order bag, accessible at the top left of the screen
Adding Notes
During the ordering process, users can add custom notes for each product (e.g., “no onions,” “extra spicy,” “serve with lemon”).
These notes will be included in the final order and visible to your staff in the Orders module.
Checkout Flow
When the customer is ready:
Tap the order bag icon (top left)
Select the order type:
Takeaway: the customer selects date and time for pickup
At the Table: the customer inputs their table number
Provide an email address to receive the receipt and order confirmation
Proceed to payment via Stripe Checkout
Stripe’s secure interface makes it easy to enter card details or use mobile wallet options (Apple Pay, Google Pay, etc.).
Reminder: Table-specific QR Codes allow the system to automatically detect the customer’s table and streamline the ordering process.
Order Confirmation
Once the payment is complete:
The customer sees a confirmation screen in the browser
An email is sent automatically, including:
Order summary
Table or pickup details
Timestamp
Digital receipt
If a customer submitted an order from the wrong table or made a mistake, staff can review or issue refunds directly from the Manager app > Orders > Refund.
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